Healthy Smiles Charter of Care

Promises are easily made, and just as easily forgotten. At Healthy Smiles we believe that you should only ever make promises you can keep.

After careful consideration and a lot of thought put in by our team, we have developed this charter of care for Healthy Smiles which we live and work by. This is our promise and we will endeavour to deliver the best possible dental care with honesty, passion and integrity.

We will be honest and upfront.

Our role as your primary dental practitioners is to diagnose thoroughly and carefully and educate you on the cause and the consequence of your dental problems. We will present all options, as they understand the consequences of their decision we will support whatever decision they make. We are here to help you make an informed choice and your needs and wants are our priority, no matter what their decision might be.

We will be here for you when you need us

We endeavour to see our patients in an emergency on the same business day or within 24 hours if you call after hours. We will never leave you stranded when you need us

We will Listen….

Our patients need to express themselves is our priority and we will give you the time and space for it.

We will never rush you or push you into making any decisions unless you have given it a lot of thought and are able to make an informed decision

We have devoted ourselves to continuing dental education

All our practitioners attend over double the amount of continuing education than what is mandated by law and required. We work with each other as a team so as to deliver the best care to you by the most experienced and skilled dental practitioner.

We treat you as if we would treat ourselves or our family

We often are confronted to make a decision on behalf of the patient about their dental care. That is when we ask the question, what would we do if this problem was ours or we were to treat our own child or a close family member.

We will do ethically what is best for you putting your interests and needs first.

We are passionate and will continue to be so

The best care can only be delivered if the team has a true passion to exceed their own expectations.

Carefully chosen over the years for their passion for dentistry, the Healthy Smiles team has been developed with a shared philosophy and mindset to continually assess their own dental treatment delivery systems and enhance it by setting high standards. We will never become complacent and will strive to continually improve ourselves.

We will treat your Personal Information – Privately

We value the personal information you give us and will take all reasonable precautions to prevent unauthorised access to that information.

We will not give your personal information to any other organisation for their marketing purposes.

We will, with your help, keep your personal information accurate, complete and up to date. We guarantee to correct any error we make on your renewal notice that you bring to our attention.

Consultation, Accountability and Feedback:

The hardest thing sometimes is to ask for feedback. We welcome all our patients to continually give us constructive feedback to improve our dental care.

If things don’t work out the way we planned, we hold ourselves accountable. In consultation with our patients we can take our dental care and delivery to a complete new level.

We will make sure we continually ask for feedback and make changes to our procedures and systems so as to deliver optimum dental and oral care in consultation with our patients, team and partners.

Dr. Ved Berani

Author: Dr. Ved Berani

Dr. Ved Berani is the Founder of Healthysmiles – Dental Clinic in Blackburn, Melbourne Delivers High Quality Cosmetic Dentistry in A Relaxed & Pleasant Environment.

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